Danny_Downloads
Stories, software & book recommendations, and notes on using AI in Customer Success.
Persistent Context for Client Work: The Portfolio Pattern
Store client context in a folder of focused files that loads automatically with Claude projects. Claude starts informed, you save tokens, and context scales across your team.
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Evolution of Software (How I Learned to Stop Worrying and Love Vibe-coding)
Don't Prompt and Pray; Build Like a Dev Team. The barrier to building software dropped. The discipline got more important.
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From Concord to Chaos: Why Gaming's Golden Days Are Behind Us
$400 million invested. Two weeks on the market. Only 25,000 copies sold. Concord's swift closure is a glaring example of the risks behind high-budget, low-impact game launches.
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Prompt Engineering for Customer Success (Part-2)
Sharing tips and tricks for using generative AI in the field of Customer Success
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Making Numbers Count
Effectively communicate KPIs and Statistics with impactful and memorable language.
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Prompt Engineering for Customer Success (Part-1)
Sharing tips and tricks for using generative AI in the field of Customer Success
Read ›