A prospect mid-contract with a competitor needed features Zoovu didn't have. I mapped the gap, wrote the BRD, ran daily standups with engineering, and scoped the MVP that closed the contract on time.
Client terminated competitor contract. Moved exclusively to Zoovu.
““Find the MVP that closes the deal. Lock it down. Plan V2.””
Microsoft's syndication data was scattered with no single source of truth. I centralized it, built Jira workflows to track progress, and built the data story that secured the renewal.
Renewal secured. Organized data unlocked a new project approval.
““Make the data clear. Make the renewal easy.””
Using eight years of cross-functional experience with designers and engineers, I'm applying professional product methodology to my own projects. Claude Code is my partner in proof-of-concept modeling, database architecture, and scoping API possibilities. Mixtape led me to develop an AI Coding Agent harness for rapid iteration. I've since applied this harness concept to build this site and internal tools for teams solving niche problems. What started as a workflow for shipping faster evolved into a portable skill, a repeatable approach to architecting AI-powered solutions across any domain.
Led technical implementations for brands including Wayfair and La-z-Boy, navigating complex and varied martech stacks across health, beauty, home goods, and DTC verticals. Pioneered AI adoption for the post-sales org by designing structured Claude context files as client dossiers. Used Claude Code to build internal tools for the onboarding team to bring efficiency in cross-function teams.
When Zoovu went through company-wide layoffs, I took the time to study and strengthen my skills. Discovered SuccessCOACHING certifications, and read books like "The Seven Pillars of Customer Success". Re-ignited clarity about where I do my best work.
Promoted from CSM to Technical Account Manager in under a year. Built custom ETL pipelines and data governance practices for enterprise clients — work typically reserved for engineers. Led the delivery of a 3D configurator that required writing BRDs for new product features. Managed accounts up to $100K ARR.
Three years growing from Customer Support Specialist into Customer Success Specialist and eventually Sr. Implementation Specialist. This is where I developed my foundation of what Customer Success really looks like. Shifting from reactive support to proactive, relationship building, strategic success.
My first tech role: supported high-pressure hospitality teams, owned end-to-end project delivery under tight same-day install and training deadlines, built repeatable onboarding processes, and partnered with engineering on product improvements via BRDs.
After 8+ years of using the same collaborative playlist in Spotify, I built a website to compile music videos, song metadata, and ability to rate each song. As well as a full historical database of every song added since 2018 to generate stats and leaderboards.
Browser-based wireframing tool built for the onboarding team at my most recent role. Reduced scope-conversation time and set clearer expectations before engineering got involved.
An AI agent built into this site — ask anything about my background and experience. Powered by Claude API with a custom knowledge base.
If something here resonates, let's talk. I'm actively exploring Customer Success roles — ideally with a technical product and a team that values building things right.